Returns & Exchanges
Due to the perishable nature of our artisanal Spanish food products, we cannot accept returns on food items; however, we are committed to ensuring your satisfaction if products arrive damaged or incorrect.
Inspect Your Delivery
Examine your package immediately upon arrival to ensure all perishable items are in good condition and the seal is intact.
Document Issues
If you receive a damaged or incorrect item, take clear photographs of the product and the shipping packaging within 24 hours of delivery.
Contact Support
Email our customer service team at orders@despanabrandfoods.com with your order number and the photos to initiate a claim.
Resolution Process
Our team will review your request and issue a replacement or a store credit for the value of the affected items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing